No, you don’t need to. You can make purchases and check out as a guest everytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

We accept payments via all major credit and debit cards such as Mastercard, VISA and American Express.

• Customers have the right to modify/cancel their orders within 12 hours of successfully placing the order.
• After 12 hours, any request to cancel or change the order will not be accepted as the order will have been locked for processing and sent to the carrier.
  You can refer to our Cancellation Policy for more information. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

All orders will be processed within 1-3 working days, excluding weekends and public holidays.

All the delivery dates are estimates provided by carriers (delivery time frame of 5-12 business). Under certain instances, deliveries may exceed or be less than the stated time frame and Some delays may occur due to Holidays and natural disasters such (severe weather conditions, ….)

Most items are $4.99 for the first item + $1.99 for each additional item.

We may accept a change of shipping address only before the order has been shipped. Therefore, please ensure you provide the correct shipping address.

We apologize for sending you an incomplete order. We will either resend the missing product or issue a refund for the undelivered product. Please contact our Customer Support Team at cs@boutiquecustom.com or +1 (214) 377 0368 and we will get back to you as soon as we can.

We apologize if you have received a defective item from us. We will either resend the new product or issue a refund for the defective item. Please contact our Customer Care Team at cs@boutiquecustom.com with a snapshot of the product and we will get back to you as soon as we can.

You may check the status of your parcel via “Track your order” to find out why it might have been delayed. Alternatively, you may drop us an email to our Customer Support Team at cs@boutiquecustom.com or 1 (214) 377 0368 if you have not received your parcel after the estimated delivery date and we will assist you accordingly.

You can report problems with an order through our Contact Us Page. Or email our Customer Support Team at cs@boutiquecustom.com

1-Send us your order number

2- Write up your problem in detail and upload relevant photos where possible

3- Click “Send”

Be aware that may require a photo to be submitted with your problem report to begin a reshipment. It is always best to include photos with your initial problem report to avoid delays.

Any claims for misprinted/damaged/defective items must be submitted within 14 days after the day the product is received.

For packages lost in transit, all claims must be submitted no more than 4 days after the estimated delivery date.

Step 1: Contact customer service on +1 (214) 377 0368 or email: cs@boutiquecustom.com to provide information that consists of (1) reason for returning and (2) your order number.

Step 2: You will receiving a returns form (inc. a returns code) via your email to complete, then print your return label and package the item(s) along with all original packaging & accessories and deliver to this location: 539 W. Commerce St #5444, Dallas, TX 75208, USA.

Please do not send your purchase back to the manufacturer.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.