No, you can check out as a guest. However, creating an account makes future purchases faster.

Click on the Account icon on the top right and enter your information in the Login/Register form.

Or it might be simpler to select “Create an account?” when paying for your order on checkout page.

You’ll receive a confirmation email after placing your order. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

We accept payments via all major credit and debit cards such as Mastercard, VISA, American Express, as well as PayPal.

• Once your order is placed, you have 2 hour to modify or cancel it. After this period, changes and cancellations will no longer be possible as we begin production your order

• Additionally, you may request a shipping address change within 3 days of placing your order. After this timeframe, address modifications will no longer be possible.

* Time for us to review, confirm, process and production your order:

• For Classic T-shirt: It takes about 1-3 business days. 

* After order has been produced we will send you a tracking number via email.

* Time for us to delivery:

• For Classic T-shirt: estimated is about 4-7 business days.

Most items are $5.99 for the first item + $1.99 for each additional item.

You can track your order in three ways:

• Orders Tracking Page on our website.

• “My Orders” section in your account (if registered).

• Tracking email sent after production is completed.

• Please do not worry if your tracking number indicates that the order has been successfully delivered, but you have not yet received it. We kindly ask you to check with other members of the household to see if someone else accepted the package, and check any other locations that package are typically left at your address (mailbox, front of door…)

• If you still haven’t received your order, please contact us at cs@boutiquecustom.com, our customer service we will resolve the issue within 24 hours.

Please contact our customer service team via email cs@boutiquecustom.com. Kindly provide your order number and pictures of the items). Within 2 business days, we will provide a solution via email. We will either resend the new product or issue a refund for the Defective /damaged/ wrong item.

• To check the status of the order, click “Orders Tracking” on the right of the tracking number located on the email.

• To track an order on the BoutiqueCustom store, visit the Account Information area. You will need to sign in to access your account information.
  

• If you need further explanation or additional information, feel free to reach out to our support team at cs@boutiquecustom.com.

• You can report problems with an order through our Contact Us Page. Or email our Customer Support Team at cs@boutiquecustom.com

  1. Send us your order number

  2. Write up your problem in detail and upload relevant photos where possible

  3. Click “Send”

  Be aware that may require a photo to be submitted with your problem report to begin a reshipment. It is always best to include photos with your initial problem report to avoid delays.

• Any claims for misprinted/damaged/defective items must be submitted within 30 days after the day the product is received.

• For packages lost in transit, all claims must be submitted no more than 4 days after the estimated delivery date.

Step 1: Contact customer service on +1 (214) 717-6699 or email: cs@boutiquecustom.com to provide information that consists of (1) reason for returning and (2) your order number.
Step 2: You will receiving a returns form (inc. a returns code) via your email to complete, then print your return label and package the item(s) along with all original packaging & accessories and deliver to this location: 539 W. Commerce St #5444, Dallas, TX 75208, USA.

Please do not send your purchase back to the manufacturer.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item .