No, you can check out as a guest. However, creating an account makes future purchases faster.

Click on the Account icon on the top right and enter your information in the Login/Sign in form.

Or it might be simpler to select “Create an account?” when paying for your order on checkout page.

You’ll receive a confirmation email after placing your order. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

We accept payments via all major credit and debit cards such as Mastercard, VISA, American Express, as well as PayPal.

• Once your order is placed, you have 2 hour to modify or cancel it. After this period, changes and cancellations will no longer be possible as we begin production your order

• Additionally, you may request a shipping address change within 3 days of placing your order. After this timeframe, address modifications will no longer be possible.

Most orders are processed within 2–4 business days. Shipping then takes 5–10 business days for U.S. orders and 11–20 business days for international orders, depending on the product type and destination.

Shipping fees are calculated at checkout and depend on how many items you order and where they’re going:

- USA orders: First item: $5.99, each additional item: $1.99

- International orders: First item: $15.00, each additional item: $4.99

You can track your order in three ways:

• Orders Tracking Page on our website.

• “My Orders” section in your account (if registered).

• Your email and Order number are sent after successful order.

• Please do not worry if your tracking number indicates that the order has been successfully delivered, but you have not yet received it. We kindly ask you to check with other members of the household to see if someone else accepted the package, and check any other locations that package are typically left at your address (mailbox, front of door…)

• If you still haven’t received your order, please contact us at cs@boutiquecustom.com, our customer service we will resolve the issue within 24 hours.

Please contact our customer service team via email cs@boutiquecustom.com. Kindly provide your order number and pictures of the items). Within 2 business days, we will provide a solution via email. We will either resend the new product or issue a refund for the Defective /damaged/ wrong item.

• To check the status of the order, click “Orders Tracking” on the right of the tracking number located on the email.

• To track an order on the BoutiqueCustom store, visit the Account Information area. You will need to sign in to access your account information.
  

• If you need further explanation or additional information, feel free to reach out to our support team at cs@boutiquecustom.com.

• You can report problems with an order through our email our Customer Support Team at cs@boutiquecustom.com

  1. Send us your order number

  2. Write up your problem in detail and upload relevant photos where possible

  3. Click “Send”

  Be aware that may require a photo to be submitted with your problem report to begin a reshipment. It is always best to include photos with your initial problem report to avoid delays.

If your tracking number shows “Delivered” but you haven’t received the package, please first check with your family members, neighbors, or local post office. If the package is still missing, contact us at cs@boutiquecustom.com within 7 days of the marked delivery date, and we’ll help investigate and resolve the issue.

Returns are generally sent to our U.S. return center:

Boutique Custom LLC

539 W. Commerce St #5444, Dallas, TX 75208, USA

Return Fees:

- In most eligible cases (wrong item, misprint, defective, damaged, lost in transit), you do not need to return the item — we'll either send a free replacement or issue a refund.

- If a return is required (rare cases), the shipping cost is the customer’s responsibility unless otherwise approved by our support team.

Process:

- Contact us at cs@boutiquecustom.com with your order number, issue, and photos of the product.

- Our support team will confirm whether a return is necessary.

- If required, we’ll provide the correct return address and instructions.

- Once we receive and verify the item, we’ll process your refund or replacement.

Handling & Resolution:

- Refunds are typically processed within 1–3 business days after confirmation.

- Depending on your bank, it may take 5–10 business days for the refund to appear in your account.

- Replacements are produced and shipped with the same timeframe as a new order.