Boutique Custom LLC is a U.S.-registered online store based in Dallas, Texas. Our official business address is 539 W Commerce St 5444, Dallas, TX 75208, United States.

Our Customer Support team is available Monday through Friday, from 9:00 AM to 5:00 PM Central Standard Time (CST). We review all inquiries and reply with next steps within 48 business hours (often much sooner).

To ensure the highest quality, our products are custom-made and fulfilled by trusted production partners located directly within the United States. No matter where your order is fulfilled, Boutique Custom LLC remains your main and official point of contact for all support, replacements, and refunds.

No, you can check out as a guest. Creating an account simply makes future purchases faster and easier.

Click the account icon on our website and follow the steps to create an account using your email address and password. If you prefer, you can also place an order as a guest.

After your order is placed successfully, you will receive an order confirmation email at your registered email address. If you do not see it, please check your spam or promotions folder, or contact us for assistance.

Yes. For personalized photo products, our team sends a digital design preview (proof) to your registered email within 24 hours of purchase.

After you place an order, you have a 2-hour window to make any immediate changes. After 2 hours, your order is locked and forwarded to our design team to begin the professional photo customization. We will send a design proof to your email within 24 hours. If changes are needed, you can reply to request adjustments. If we do not receive a response within 24 hours after the proof email is sent, the order will automatically move into production.

Production starts immediately after you approve the design proof, or automatically 24 hours after the proof email is sent if no response is received. Production and processing times then follow the timeline stated in our Shipping Policy (typically 1–3 business days).

We accept all major credit and debit cards, including Visa, Mastercard, American Express, and JCB, as well as PayPal.

Because every item is uniquely personalized, orders can only be canceled, modified, or have their shipping address updated within 2 hours of placement. To request a change, please email cs@boutiquecustom.com immediately and include your order number. After the 2-hour window, orders are automatically locked and sent to our design team, meaning no further modifications or cancellations can be processed.

Production times are as follows:

- 1–3 business days for Acid Wash T-Shirts, Classic T-Shirts, White Mugs, and Canvas Prints

- 3–5 business days for Doormats, Blankets, and Pillows

For U.S. orders, shipping usually takes:

- 4–7 business days for Acid Wash T-Shirts, Classic T-Shirts, White Mugs, and Canvas Prints

- 7–10 business days for Doormats, Blankets, and Pillows

For international orders, shipping usually takes 10–15 business days after production.

Estimated total delivery times are:

- U.S.: 5–10 business days for Acid Wash T-Shirts, Classic T-Shirts, White Mugs, and Canvas Prints; 10–15 business days for Doormats, Blankets, and Pillows

- International: 11–18 business days for Acid Wash T-Shirts, Classic T-Shirts, White Mugs, and Canvas Prints; 13–20 business days for Doormats, Blankets, and Pillows

Shipping fees are calculated at checkout.

For U.S. orders:

- First item: $5.99

- Each additional item: $1.99

For international orders:

- First item: $15.00

- Each additional item: $4.99

You can track your order in three ways:

- by using the Tracking Page on our website

- through the “My Orders” section in your account

- through the tracking link sent to your email after shipment

If you just received a shipment notification, please allow 3–5 working days for the tracking information to update. If you still see no tracking information after 7–10 business days, please contact our support team with your order number and billing email so we can investigate.

Please first check with family members, neighbors, your mailbox, parcel locker, or local carrier. If the package is still missing, contact us immediately with your order number and tracking details. We will assist you in investigating the shipment with the carrier.

Please email cs@boutiquecustom.com with:

- your order number

- a short description of the issue

- clear photos of the item, if applicable

If the issue involves a missing item, please also include photos of the package and packing slip if available.

Because every product is customized per order, we do not accept general returns or exchanges for a change of mind, incorrect size selection, or personal preference. However, if your order arrives defective, damaged, misprinted, or incorrect due to our error, we will gladly make it right by offering a free replacement or a full refund.

In most eligible cases involving our error, you do not need to send the product back. However, if a physical return is required or authorized by our team, all items must be sent to our official warehouse at: 539 W Commerce St 5444, Dallas, TX 75208, United States.

To be eligible for a return, the item must be in its original condition — brand new, unworn, unwashed, unaltered, and with all original tags attached. Please do not send any items back without contacting us first.

Once approved, we process refunds within 1–3 business days. Depending on your bank or payment provider, it may take an additional 5–10 business days for the funds to post to your account.

Once approved, refunds are processed within 1–3 business days. Depending on your bank or payment provider, it may take an additional 5–10 business days for the funds to appear in your account.