Shipping policy

Thank you for choosing BoutiqueCustom

“Before you place your order please make sure you check our shipping policy and if you still need help please send us an email.”

1. Shipping

We work with various shipping carriers to get your order to you, including YunExpress, USPS, DHL and others. The carrier for your order is selected based on your location and the specific items you've purchased. Unfortunately, we can't accommodate requests for a different carrier. While we do our best to ensure timely delivery, please be aware that delays can occur due to holidays, extreme weather, or other unforeseen circumstances. We will always work to resolve any issues and protect your rights as a customer.

1.1. Production Time

At BoutiqueCustom, every item is made specifically for you after your order is placed. This process involves design processing, printing, and careful packaging. You'll receive a tracking number via email as soon as your order is ready to be shipped.

Production times are as follows:

1-3 business days: Classic T-Shirts, White Mugs, Canvas Prints
3-5 business days: Acid Wash T-Shirts, Doormats, Blankets, Pillows

1.2. USA Shipping

1.2.1. Shipping Times

Once your order is handed over to the carrier, you can expect the following shipping times:

4-7 business days: Classic T-Shirts, White Mugs, Canvas Prints
7-10 business days: Acid Wash T-Shirts, Doormats, Blankets, Pillows

1.2.2. Estimated Delivery Time

This is the total estimated time from when you place your order until it arrives at your door, including both production and shipping time.

5-10 business days: Classic T-Shirts, White Mugs, Canvas Prints
10-15 business days: Acid Wash T-Shirts, Doormats, Blankets, Pillows

1.2.3. Shipping Fees

Shipping costs are calculated at checkout and vary based on the number of items in your order.

First item: $5.99
Each additional item: $1.99

1.3. Worldwide Shipping

1.3.1. Shipping Times

Shipping times for international orders vary, but we'll get your products on their way as soon as possible.

All products: 10-15 business days

1.3.2. Estimated Delivery Time

This includes both production and shipping time.

11-18 business days: Classic T-Shirts, White Mugs, Canvas Prints
13-20 business days: Acid Wash T-Shirts, Doormats, Blankets, Pillows

1.3.3. Shipping Fees

International shipping costs are calculated at checkout.

First item: $15.00
Each additional item: $4.99

1.4. Tracking Your Order

You will receive a confirmation email with shipment details and a tracking number once your order is sent to production. Please note that it may take a few days for the tracking number to show updates while the order is being processed. If you see no information after 7-10 business days, please contact us.

You can track your order by clicking the "Track Your Order" link in your email or by visiting the Account Information area on our website after signing in.

2. Popular Topics

2.1. Non-delivery

If you haven't received your order, please contact our customer service team at cs@boutiquecustom.com or +1 (214) 717-6699. Please include your order number and billing email. We will investigate the issue and provide an update within a maximum of 2 business days.

2.2. Missing Package

If your order includes multiple items, it may be split into several packages and arrive at different times. Please check all provided tracking numbers and allow time for the remaining packages to arrive. For further assistance, please contact our support team.

If the tracking information shows that the package has been delivered but you haven't received it, please contact us immediately. We also recommend checking your mailbox, parcel locker, and with neighbors or family members. We will contact the shipping carrier to locate your package and resolve the issue within 2 business days.

2.3. Incorrect or Incomplete Address

We are not responsible for issues caused by an incorrect or incomplete shipping address. Once your order is with the carrier, we cannot change the address.

If your order has not been returned to the sender, please contact USPS at 1-800-275-8777 to request a redelivery or visit your local post office for more information.
If your order is returned to the sender, you will need to place a new order. We do not offer a warranty or a free replacement in this situation.

2.4. Defective, Damaged, or Wrong Product Received

Please contact our customer service team at cs@boutiquecustom.com. Provide your order number and pictures of the items. We will provide a solution via email within 2 business days, which may include a new product replacement or a refund for the item.

2.5. Delays

Occasionally, orders may be delayed due to factors like adverse weather, holidays, or unforeseen circumstances. We ask for your patience and suggest waiting an additional 3-5 business days. You can also contact us for more information regarding the delay and an updated estimated delivery time. We sincerely apologize for any inconvenience.