1. Shipping

1.1 Shipping Carrier

YunExpress, USPS, DHL… is responsible for getting your packages from our warehouse to your delivery address.

At BoutiqueCustom, the selection of the carrier for your order is determined by factors such as the delivery location or the specific item being shipped. We are unable to accommodate requests to change the carrier based on individual customer preferences.. Any delay may be caused by the carrier due to Holidays and natural disasters such as extreme weather conditions, etc.. We will try our best to assist, ensure the rights of the customer.

1.2. Production Time:

Since our store is print-on-demand, we need time to produce the order. The printing partner has to process the file, print, and pack your order for shipping. We’ll send you tracking information once your order is handed over to the carrier.

The detailed time frame for production is as below:

• Regarding Classic T-Shirts: we typically take about 1-3 business days to make your products.

1.3. Shipping time:

The detailed time frame for shipping is as below:

• Classic T-Shirts products are around 4-7 business days.

1.4. Estimated delivery time:

Estimated delivery time from when order is received until it is delivered to you.

• Typically, the Classic T-Shirts : about 5-10 business days.

1.5. Shipping fee:

Shipping costs vary depending on the shipping destination and the number of items you purchase.

Most items are $5.99 for the first item + $1.99 for each additional item.

1.6 Tracking order:

• Once your order is sent to production, you will immediately receive a confirmation email including shipment details and tracking number via email.
• Please note that the tracking number may not show any updates for a few days, as the order is still being processed. If your order was placed more than 7-10 business days ago and there is still no information on your tracking number, please Contact Us.
• To track the order, click “track your order” on the right of the tracking number located on the email. To track an order on the BoutiqueCustom store, visit the Account Information area. You will need to sign in to access your account information.

2. Popular Topics

2.1 Non-delivery

In case you have not received your goods, please contact our customer service team via email cs@boutiquecustom.com or phone number: +1 (214) 717-6699. Kindly provide your order number and billing email. Within a maximum period of 2 business days, we will investigate the issue and provide you with an update via email.

2.2 Missing package

The first situation: Your order has multiple products

There may be instances where an order is split into multiple packages and delivered within different time frames. Please check the tracking numbers provided and allow time for the remaining packages to arrive.

If you need further explanation or additional information, feel free to reach out to our support team at cs@boutiquecustom.com.

The second situation:

If all tracking information shows that the items have been delivered but you still haven’t received your package, please contact us immediately for further assistance. We suggest starting by checking locations such as your mailbox, parcel locker, and front porch. Additionally, ask family members or neighbors if someone might have picked up the package for you.

We will contact the transporter to locate your package and resolve the issue via email within 2 business days.

2.3 Do not receive the package since providing an incorrect or incomplete address.

We are not responsible for any issues if your shipping address you provided is incorrect or incomplete. Please note that once your order has been handed over to the carrier, we are unable to change the address.

The first situation: If your order has not been returned to the sender, please contact USPS at 1-800-275-8777 to request a redelivery with the correct address, or visit your local post office for more information regarding your order.

The second situation: If your order has been returned to the sender, you will need to place a new order. We do not offer warranty services for this situation.

2.4. Defective /damaged/ wrong product received

Please contact our customer service team via email cs@boutiquecustom.com. Kindly provide your order number and pictures of the items. Within 2 business days, we will provide a solution via email. We will either resend the new product or issue a refund for the Defective /damaged/ wrong item.

2.5. Delay

Please note that there may be delays in your order due to factors such as adverse weather conditions, holidays, and unforeseen circumstances. We kindly ask our customers to patiently wait for an additional 3-5 business days. Alternatively, customers can Contact Us  for more information regarding the delay and estimated delivery time.

We apologize for any inconvenience caused and sincerely appreciate your understanding and patience in this matter.

3. Customer Service:

• Email: cs@boutiquecustom.com
• Phone: +1 (214) 717-6699
• Address: 539 W. Commerce St #5444, Dallas, TX 75208, USA